Client Policies & Care Agreement

Client Responsibilities

• • Please be mindful of your appointment time. Our reminders are automated, but it's ultimately your responsibility to be ready when we arrive.
• • Keep your contact information up to date so we can always reach you if needed.
• • Let us know about anything important regarding your pet — recent surgeries, health issues, nervousness, bite history, or anything else that helps us prepare. We'd much rather know in advance so we can care for them properly.

Cancellations, Reschedules & No-Shows

• • Life happens — we understand! If you need to make a change, please give us at least 24 hours' notice by phone or through our booking system.
• • Reschedules & cancellations with less than 24 hours' notice may be subject to a fee (50% of the service cost).
• • No-shows (if we arrive and your pet isn't available) are charged the full service fee.
• • Being on time means your pet is ready when we arrive. If we can't safely access your pet or park within 15 minutes, it may be considered a no-show.

Parking & Access

Since we bring the salon to you, we'll need:

• • A safe, legal parking space that can fit our grooming van — driveways are best!
• • Clear access to your pet at the appointment time. Please have them leashed, crated, or otherwise secured for handoff.
• • If we can't safely park or reach your pet, we may have to cancel and charge a cancellation fee.

Payments

• • All clients keep a credit card on file to hold appointments. The card is only charged for late cancellations or no-shows.
• • Payment is due at the end of each appointment. We accept all major credit cards and cash. (No checks or app payments.)
• • Prices vary by breed, size, coat condition, and temperament. Any extra charges (like matting removal or flea treatment) which are up to the discretion of the groomer for the purposes of the animal's health will be automaic.

Senior Pets & Special Needs

We love our seniors and will always go at their pace. Sometimes this means shortening or modifying a groom if it's in their best interest. Grooming can sometimes bring hidden health issues to light, but our gentle approach always prioritizes comfort and safety.

Coat Condition, Fleas & Skin

• • Severe matting may require shaving, which can sometimes reveal skin irritation underneath. We'll talk with you about the best approach if matting is present.
• • Pets with fleas will automatically be treated for their comfort and safety, and the charge will be added to your total.
• • If we notice anything concerning (like a skin infection), we may pause the groom and recommend you see a veterinarian.

Safety & Emergencies

Your pet's safety is always our top priority. Grooming can be a little stressful, and sometimes accidents or unexpected health issues happen.

• • We'll always notify you immediately if we notice a problem.
• • Animals on medication, including sedation, that may affect grooming, will need to be disclosed to us, as a matter of safety.
• • During the booking process, we will ask for your pet's veterinary information, including existing health conditions such as allergies, seizures, or skin conditions, in additon to thier primary veterinarian. It is your responsibility as a pet parent, to keep this information as up to date as possible and to make us aware of any changes to your pet's veterinary care.
• • In a true emergency, we are authorized to seek veterinary care if needed (at the client's expense). We'll make every effort to contact you first.

Right to Refuse Service

For everyone's safety, we may refuse or stop a groom if:

• • A pet is aggressive, extremely anxious, or unsafe to handle.
• • Parking/access isn't safe or possible.
• • A pet's health condition makes grooming unsafe.

Photos & Social Media

We love showing off our furry clients! By signing this agreement, you give us permission to take photos or short videos of your pet for use on social media, our website, or other promotional purposes.

Vaccinations

For the safety of all pets, we require that dogs be current on Rabies, DAPP/DHPP, and Bordetella vaccinations.